Return & Refund Policy

5-Day Return Window

You have 5 days from the date you received your item to request a return or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or damaged items caused by misuse
• Items without original packaging
• Products marked as non-returnable or final sale

Warranty & Defective Products

We do not offer any warranty on online shopping. However, if you receive a defective product:

• You must report the defect within the 5-day return window.
• The product will be returned to us and thoroughly inspected by our technical team.
• A final decision on whether the product qualifies for a return or replacement will be made only after the inspection is complete.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment (or via EasyPaisa/JazzCash/Bank Transfer for COD orders). Refunds may take a few days to process depending on your card issuer's policies.

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Request a Return

To initiate a return, please contact our support team at support@dastiyabstore.com or call us at +92 316 2975195 with your order number. Our team will guide you through the process.